You can learn that a big part of using social media is about working online, connecting with people, and building relationships. Doing these social media activities and using social media communications might benefit your business by increasing awareness of your information, industry, products, services, and the people with your business and by doing so you might increase sales of your products and services.
What's involved in social media communications?
People
Computers
The Internet
Online Profiles
Online Connections
Email
Websites
E-Commerce
Web Conferencing
Internet Calling
Shared Workspaces
Online Video
Instant Messaging (IM)
Enterprise Directories
Online Communities
Groups
Newsgroups
Forums
Podcasts
Really Simple Syndication (RSS)
Mobile Phones
Social Networking
Wikis
Blogs
Microblogs
Web Widgets
Mashups
Social Bookmarking
Comments
Replies
Ratings
Feedback